Refund Policy

Our Refund Policy - Simple, Clear and Customer-Focused

When you shop with us, your satisfaction comes first. We genuinely care about making sure every order meets your expectations and if for any reason it doesn’t, we’re here to help you resolve it quickly and fairly.

If your product arrives damaged, doesn’t work as described, or simply isn’t what you were hoping for, you’re welcome to request a refund. You have 30 days from the day you receive your order to let us know. Just send us a quick message with your order details and a brief explanation, and our support team will step in to help.

Once we’ve reviewed your request, here’s what happens next: We’ll confirm your refund or replacement options clearly. If we ask for the item to be returned, we’ll guide you through the process in a straightforward way, with easy instructions.

As soon as your request is approved, your refund will be processed using the same payment method you used at checkout.

In most cases, you won’t have to wait long, refunds are usually completed within a few working days once confirmed. If you prefer a replacement rather than a refund, we’ll prioritise it for you and make sure it’s dispatched promptly.

Why do we handle it this way?

Because we believe shopping online should feel worry-free. You’re trusting us with your time and money, and it’s our responsibility to make sure that trust is respected. If something isn’t right, we want you to feel supported, listened to, and looked after.

This policy applies to every single order, without exception. Whether it’s your first purchase or your fifth, you’ll always receive the same fair treatment. If you ever need help, we’re just a message away.

Your peace of mind matters to us. If you’re not happy, we’ll make it right.